Refund & Return Policy

Last Updated: 18 November 2024

At VAutomate, we design and install custom smart home automation solutions across Pakistan. Because our products are integrated into your electrical system and configured specifically for your home, our refund and return rules follow industry-standard practices for installed electronic equipment.

This policy explains how refunds, cancellations, and replacements work for all VAutomate-branded devices and services.

1. Order Cancellation (Before Installation)

✅ 100% Refund – Within 24 Hours of Payment

If you cancel your order within 24 hours after payment, you are eligible for a full refund.

✅ Partial Refund – After 24 Hours but Before Installation

Orders cancelled after 24 hours but before installation will be refunded after deducting administrative and processing charges, including:

procurement and logistics cost
technician scheduling cost
custom configuration (if already prepared)

2. No Returns or Refunds After Installation

Smart home products become custom-fitted into your home’s electrical and automation setup.
Once installed, the following rules apply:

❌ Installed devices cannot be returned or refunded.

This includes switches, sensors, hubs, relays, and automation modules.

Why?

Because:

wiring, calibration, and configuration are customized to your home
installed electronics cannot be resold or repackaged
system performance depends on your electrical environment

This is the global industry standard for on-site electronic automation setups.

3. Defective Product Replacement (Warranty Covered)

VAutomate provides a 2-year warranty on all branded hardware.

If a device fails under normal usage, we will:

✔ Replace it

✔ Repair it

at no cost to you.

Warranty claims are honored only if:

the product was installed by VAutomate
there is no physical damage
there is no burn/surge damage
the device was not opened or modified
third-party wiring issues did not cause the failure

4. What Is Not Eligible for Refund or Replacement

The following situations do not qualify for refund or free replacement:

Damage caused by water, humidity, or leakage
Burnt devices due to electrical surges or unstable voltage
Damage caused by customer mishandling
Tampering, attempting repairs, or opening the product
Issues caused by third-party electricians
Incorrect installations done without VAutomate technicians
Changing mind after installation
Third-party devices not purchased from VAutomate

5. Advance Payments for Bookings

If you pay an advance for:

installation slot
custom configuration
site visit scheduling
product reservation

and later cancel after technicians/equipment have been dispatched, the advance may be partially or fully non-refundable depending on costs incurred.

6. Service & Installation Fees

Service or installation fees are non-refundable, even if:

you decide to stop using the system later
you sell your property
you upgrade to a new package
performance issues occur due to wiring or voltage problems

Technician time, travel, and labor are billable once delivered.

7. Wrong or Missing Items

If you received the wrong product or a missing item, notify us within 48 hours, and we will correct it at no additional cost.

8. How to Request a Refund or Warranty Claim

To initiate a request, email:

📧 vautomate3@gmail.com
Subject: Refund Request / Warranty Claim

Include:

your name
contact number
order number
installation date
photo/video of the issue (for warranty claims)

Our support team will verify eligibility and respond within 24–72 hours.

9. Processing Time

Approved refunds are processed within 7–14 working days.
Bank transfer timing may vary depending on your financial institution.

10. Policy for Installed Homes, Commercial Sites & Builder Projects

For builder/developer projects or commercial installations:

Refunds follow the same conditions.
Bulk orders may have separate contractual terms.
Once devices are installed on-site, refunds are not permitted.

11. Legal

This policy is governed by the laws of Pakistan.
VAutomate reserves the right to update this policy at any time.